LEGAL

Refunds and cancellation

If scanmydocz Pro is not what you wanted, write to help@deplyra.com and we will refund you. You do not have to explain why.

The short version

• Within 14 days of paying: a full refund, no questions.
• After that: cancel any time, and you keep what you have paid for until the end of the period you paid for. We do not bill you again.
• Charged by mistake: tell us and we refund it, whenever it was.

How to cancel

Email help@deplyra.com from the address on the account, or use the link in any receipt. There is no retention flow and nobody will try to talk you out of it.

Cancelling stops the next payment. It does not cut off the time you have already bought: if you cancel a month in on an annual plan, Pro keeps working until that year is up. Taking away a period somebody has paid for would be keeping money for nothing.

What happens to your documents

Files you ran through a tool without saving are already gone: everything uploaded is deleted 24 hours later, whether you have an account or not, and whether you are paying or not.

Documents you explicitly saved stay in your account after a refund or a cancellation. Dropping to the free plan does not delete them. If you want them gone, ask and we will delete them, or delete them yourself.

Your statutory rights

Deplyra Ltd is registered in England & Wales. Nothing here reduces the rights you have under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. Where those give you more than this page does, they win.

Payments are handled by Paddle, who are the merchant of record. A refund goes back through Paddle to the card or account you paid with, and can take a few working days to appear depending on your bank.

How long it takes

We answer refund requests within two working days and process them the same day we answer. If you have not heard back in two working days, write again: it means the first message did not reach us.